Shipping and Returns

Shipping

Every Fauxplate case is made to order. Here's what happens after you check out:

• Production: 2 to 5 business days. That's us printing and packing your case.
• Shipping: starts once your case leaves production. Delivery time depends on where you are and the shipping option you pick at checkout.
• Tracking: you'll get an email with a tracking link as soon as your case ships.

Shipping rates for your address show up at checkout before you pay. Orders with more than one case may arrive in separate packages.

Returns and replacements

Because each case is printed just for you, we don't accept returns or exchanges for change of mind, a wrong model choice, or a design that looked different on your screen. Please check your iPhone model before ordering (Settings, then General, then About).

If something's wrong with your case, we'll fix it:

• Misprinted, damaged or defective: email us a photo of the case (and the packaging, if it was damaged in transit) within 30 days of delivery, with your order number. We'll send a replacement at no cost.
• Lost in transit: if tracking stalls or says delivered but it isn't there, contact us and we'll sort it out.
• Wrong address: we can't redirect a case once it's shipped. If it comes back to us, we'll work out a reship with you (shipping may be charged again).

Cancellations

We start production quickly. If you need to cancel or change an order, contact us as soon as you can. Once a case is in production we can't cancel it.

Questions about an order? Use the Contact page and include your order number.