Help

Questions, answered

Production, compatibility, MagSafe and what happens if something goes wrong.

How long does it take to get my case?

Every case is made to order, so production takes 2 to 5 business days. Shipping time comes on top of that, and you'll get a tracking link as soon as your case ships.

Which iPhones do you make cases for?

iPhone 18 Pro and 18 Pro Max. iPhone 17, Air, 17 Pro and 17 Pro Max. iPhone 16, 16 Plus, 16 Pro and 16 Pro Max. iPhone 15, 15 Plus, 15 Pro and 15 Pro Max. Each product page shows the models that design comes in.

Do you have cases for the iPhone 16e or 17e?

Not right now, sorry. We can't make those yet. We'll add them if that changes.

What about the regular iPhone 18?

It isn't out yet. When it is, we'll add it.

Does it work with MagSafe?

Pick MagSafe Tough and you get a magnet ring built into the case, so MagSafe chargers, wallets and mounts snap right on. The plain Tough case works fine with regular wireless charging but doesn't have the magnets.

What's the case made of?

It's a tough, impact-resistant case: a hard outer shell with a softer inner lining to soak up knocks. The print has a glossy finish, which makes the chrome and glass details pop.

Is it actually 3D?

Nope, that's the trick. The case is smooth and flat. All the depth, shine and shadow is in the artwork.

Can I return my case?

Each case is printed just for you, so we can't take returns if you change your mind or pick the wrong model. Double-check your iPhone before you order (Settings, then General, then About shows the model name). If your case arrives misprinted or damaged, email us a photo within 30 days and we'll send a replacement at no cost.

My case arrived damaged. What now?

Sorry about that. Send a photo of the case and the packaging to us through the Contact page with your order number, and we'll get a new one made.

Can I change or cancel my order?

Get in touch fast. We start making cases quickly, so we can only change or cancel an order before it goes into production.

Do you ship internationally?

Shipping options and rates for your address show up at checkout.